Job Description
Systems Support - Systems Analyst - South Bank, QLD
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Apply now Refer a friend Job no: ******
n Brand: Global Supply
n Work type: Full time
n Location: Queensland
n Categories: Sales and Customer Service, Operations and Logistics, Digital and Technology
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About the Chance
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Join Flight Centre Travel Group (FCTG) and play a critical role in supporting business-critical systems used by Global Supply and Selling Partners around the world. As a Systems Support - System Analyst, you'll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms. Working in a collaborative global environment, you'll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements. This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business.
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What you will do:
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Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners
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Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience
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Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems
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Monitor system performance and communicate findings to vendors and stakeholders where required
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Contribute to system enhancements and new projects as a subject matter expert
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Develop and maintain system documentation, knowledge articles, and training resources
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Provide internal training and demonstrations to support effective use of business systems
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Coordinate release management activities with vendors for system modifications and updates
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Execute functional testing and review system modification documentation
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Communicate system issues, outages,



and changes to users and vendors globally
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Support software updates, functional enhancements, and change management activities
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Proactively recommend process improvements to increase system effectiveness and business outcomes
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What you will need:
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Minimum 1+ years' experience in an environment involving information analysis, problem resolution, and business process improvement
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Experience communicating information effectively through written and verbal channels
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Experience participating in meetings with business representatives and stakeholders
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Exposure to travel systems and an understanding of global booking system complexities is desirable
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Customer service experience within a support environment is desirableStrong problem-solving, collaboration, communication, and relationship-building skills
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Ability to perform effectively under pressure and manage competing priorities
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What you will enjoy:
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Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
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Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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Development:Individualised Learning & Development pathway options
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Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
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Exclusive Staff Discounts:Accessible via our employee-only portal with 500+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
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Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
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Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
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Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities
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Mental Health:Support and Employee Assistance Program for staff and family
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Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok ****, Sydney ****)
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Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment and responsible tourism
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Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
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Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.
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Applications close: 18 Sep **** E. Australia Standard Time

📌 Systems Support - Systems Analyst - South Bank, Qld (Queensland)
🏢 StudentUniverse
📍 Queensland