Job Description
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Deliver outstanding service to consumers using the C.H.A.R.M. service model
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Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
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Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
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Support daily retail operations, including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, and cleanliness and recovery standards
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Learn and assist in consumer service, product knowledge and placement, visual presentation, and stock room management
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Contribute to an enjoyable team environment that fosters sharing suggestions, ideas and concerns
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Requirements
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Must be 18 years or older
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Senior Secondary School year 12 / High School Certificate preferred
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Minimum 1 to 2 years of working experience, preferably in retail
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Fluent in English; proficiency of other language(s) will be an advantage
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Versatile to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays
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Basic computer proficiency in Microsoft Word, Excel and Email
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Able to operate retail Point of Sale system
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Ability to climb and descend ladders carrying merchandise daily
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Ability to lift 15kg or more with assistance daily
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Core Competencies
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Demonstrates strong customer service skills using the C.H.A.R.M. service model while effectively managing retail operations, including POS system management and inventory control. Capable of fostering a collaborative team environment and achieving key performance indicators through sales-driven techniques.
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Highest-signal resume keywords
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Customer Service
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Point Of Sale System Management
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Inventory Control
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Retail Operations
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Sales-Driven Techniques
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Hard Skills
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Inventory Control
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Point Of Sale System Management
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Basic Computer Proficiency
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Stock Replenishment
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Pricing And Markdown Processes
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Ladder Climbing
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Lifting 15kg Or More
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Soft Skills
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Collaboration
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Team Environment Contribution
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Communication
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Industry Keywords
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Retail
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C.H.A.R.M. Service Model
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Consumer Service
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Visual Presentation
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Loyalty Program Promotion
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Tools & Technologies
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Microsoft Word
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Microsoft Excel
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Email
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📌 Sales Associate (Western Australia)
🏢 Jobtailor
📍 Western Australia