Department of Customer ServiceReference numberreq*****OccupationProject ManagementWork typeFull-TimeLocationSydney CitySalary Information154,*******,369Closing date25 August **** at 10:00amDelivery ManagerGrade: *****Salary range: $154,*******,369 + superannuation and leave loadingDuration: permanent full time role, ongoingLocation: Hybrid with an in-office requirement on 2 days a week in Sydney, Parramatta, Gosford or Bathurst.
This may be subject to change in line with DCS workplace policiesLead the delivery of strategic technology initiatives that support critical communications and digital transformation across NSW Telco Authority.Drive Agile delivery, delivery governance and continuous improvement practices while leading multidisciplinary teams to deliver complex technology and transformation outcomes aligned with business priorities.About the teamThis role sits within the Enterprise Architecture team in NSW Telco Authority.The team is responsible for shaping NSW Telco Authority's technology direction through architecture governance, solution design, technology roadmaps and strategic advisory services.
Working closely with business and technology stakeholders, the team delivers secure, resilient and scalable solutions that support critical communications and digital transformation initiatives across NSW.Your responsibilities will includeLeading Agile delivery activities and ceremonies across complex technology initiativesManaging delivery roadmaps, risks, issues, dependencies and delivery outcomesEstablishing and maintaining delivery governance, reporting and performance metricsManaging vendor and delivery partner relationships to support successful project outcomesDriving continuous improvement initiatives and enhance delivery maturity across teamsCollaborating with business, project and technology stakeholders to ensure alignment with strategic objectivesMentoring and developing team capability, fostering a high-performing and delivery-focused cultureFor more information on the role and its accountabilities, click here to view the role description.To be successful in this role you will haveEssential Security Clearance:



You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications informationTertiary qualifications in Business, Engineering, ICT or a related discipline, or equivalent experienceDemonstrated experience leading complex digital, technology or transformation initiativesStrong Agile delivery and project management experienceExceptional stakeholder engagement, communication and negotiation skillsExperience leading multidisciplinary teams and managing competing prioritiesKnowledge of technology delivery, cyber security, privacy, vendor management and governance practicesDesirableExperience delivering enterprise architecture, technology modernisation or digital transformation programsExperience working in telecommunications, critical infrastructure or government environmentsAgile, Scrum, SAFe, PRINCE2 or project management certificationsA talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.About NSW Telco AuthorityNSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.
We promote flexibility and we will consider part time, job share and other flexible arrangements.We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation,



where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people.
We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.For more information, go to NSW Telco AuthoritySalary Grade *****, with the base salary for this role starting at $****** base plus superannuationFor enquiries relating to recruitment please contact Fiona Glover via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.Closing Date: 9:59am Tuesday 25th AugustCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .
For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process
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📌 Senior Delivery Lead – Agile Digital Transformation (New South Wales)
🏢 Nsw Government
📍 New South Wales