Dynamic role assisting the Shire's internal and external customers
Friendly, supportive team environment
Casual shifts, availability required Monday to Friday 8:15am - 4:45pm
If you have a positive, resilient, and professional attitude and are passionate about providing an exceptional customer experience we want to hear from you!
The Shire of Capel is located in the South West, halfway between Bunbury and Busselton.
We are nestled between the beach and the forest and are one of the fastest growing coastal Shires in Australia.
At the Shire we value Honesty, Empathy, Accountability, Respect and Teamwork which underpin the way we work with our elected members, the community and each other.
Job Description
As a Customer Service Officer you will act as the first point of contact for our customers.
You will receive and triage customer requests, assist with basic enquiries and elevate technical and complex enquiries to the relevant teams as appropriate.
You will receive and receipt payments, assist with venue hire, and receive, process, and refer incoming applications and registrations as appropriate.As a team player your flexible approach and friendly communication style will enable you to quickly build rapport with internal and external customers and develop strong working relationships across the organisation.
Your patience, resilience and commitment to continuous learning will ensure you thrive in this role.
The rewards:
As part of our team, you will enjoy:
Flexibility and support
Investment in you and your career
An inclusive culture where all our people are valued, EEO,



diversity and differences are respected
A strong focus on employee wellbeing and safety
Casual shifts, Monday to Friday
Hourly rate $******* + Casual loading
Up to 14% Shire superannuation contribution
Employee perks program offering a wide range of discounts
Desired Skills and Experience
We embrace diversity and encourage applications from individuals of diverse backgrounds to join us in servicing our community for the future.
To be considered for this role you will be able to demonstrate:
Behaviour that positively demonstrates the Shire's HEART of: Honesty, Empathy, Accountability, Respect and Teamwork
Strong customer services experience
Demonstrated administration experience
Strong computer skills, including use of MS Office, Internet, Email and databases
Excellent interpersonal skills
Good numerical and literacy skills
Cash handling experience and knowledge of local government structure and function will be highly regarded.
Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact People & Culture on ********* to discuss.
Further position related enquiries can be directed to Kristy Reeves, Customer Service Coordinator or People & Culture on *********.
Applications close: 4:00pm on Wednesday 16 September ****
The Shire of Capel reserves the right to commence interviewing prior to the application close date and close this position for applications early should a suitable candidate be found.
#J-*****-Ljbffr

📌 Expressions Of Interest - Customer Service Officer (Casual) (Western Australia)
🏢 Shire of Capel
📍 Western Australia