Making a difference isn't just our purpose, it's what motivates our people every day.
For us, work is not about ticking a box.
It's about knowing that it matters.
We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
Here's how you will make a difference in this role...
The Debt Collection Officer is responsible for supporting MMS in reducing arrears, engaging with customers to recover outstanding balances, and negotiating suitable repayment arrangements while maintaining compliance with company policies and relevant legislation.
At MMS clear expectations help our people Be the Difference.Your key responsibilities in this role will include:Contact customers via phone, email, or written correspondence regarding arrears on accountsNegotiate payment plans and resolve arrears in line with internal policiesAssess customer circumstances and provide appropriate repayment optionsMaintain accurate and detailed account notes in customer systemsMonitor accounts and follow up as required to ensure repayments are maintainedEscalate cases where balances remain unresolved or risk indicators are identifiedRespond to customer enquiries and complaints professionally and empatheticallyEnsure all collection activity complies with regulatory and legal obligationsAd Hoc requirements as directed.To be considered for this role you will have:Previous experience in collections, customer service,



or a call centre workplace (preferred)Strong communication and negotiation skillsAbility to handle difficult conversations calmly and professionallyGood attention to detail and record-keeping skillsAbility to work to targets and deadlinesBasic computer skills and experience using CRM or collection systemsUnderstanding of customer service and ethical collections practicesAwareness of compliance, privacy, and conduct obligations (training provided where required)Problem-solving skills and sound judgementResilience and ability to manage challenging customer interactionsQualifications VCE or equivalent (not required, but preferred)What we can offer you:Strong culture and the support of a values-based recognition programNovated leasing benefits and discounts12 weeks paid parental leaveComprehensive learning and development opportunities to support your career growthSonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinationsDefault Income Protection Insurance reimbursed for members of the MMS Default Super FundExempt Employee Share PlanVolunteer leave & Career breakMMS Rewards programWe encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability,



LGBTQIA+ and culturally diverse applicants to apply.We value the skills and attributes veterans can bring to our organisation.We embrace hybrid working and welcome conversations about flexibility.Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.All information provided will be treated confidentially.We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services.
From our origins in **** when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional service.
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
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