Throughout the duration of this fixed-term role, you will develop the necessary skills to achieve a Certificate III in Business qualification.Kick‐start your career in customer service and business administration with this hands‐on traineeship opportunity.
This role is ideal for someone looking to gain real workplace experience while working toward a Certificate III in Business, supported by on‐the‐job training, mentoring and study.About the roleAs a Customer Service Officer – Trainee, you'll be the first point of contact for customers, delivering qualified, friendly and accurate service both in person and over the phone.
You'll support day‐to‐day reception, administrative and basic financial tasks, while learning how a large, customer‐focused organisation operates.
This role requires someone who is comfortable and confident engaging with the public, both face‐to‐face and over the phone.What You Can ExpectAchieve a Certificate III in Business (BSB*****) within just two yearsFull‐time employment from day one, including paid holidays and full entitlementsOne‐on‐one, on‐the‐job training delivered in the workplaceOngoing support and mentoring from your supervisor and a dedicated trainerA respectful, inclusive and values‐driven work environmentVariety, flexibility, and opportunities to grow your skills and confidenceWhat You'll Be DoingAssist with front‐line customer service, reception and telephone enquiriesProcess basic financial transactions and cash handling under supervisionRespond to customer requests,



enquiries and complaints in a timely and professional mannerRecord and action customer requests using internal systemsProvide general administrative support including data entry, record keeping and file maintenanceWork collaboratively with team members and support other operational teams as requiredMaintain confidentiality and comply with organisational policies and proceduresParticipate fully in training and successfully complete a Certificate III in BusinessWho We're Looking ForYou're a reliable and enthusiastic individual with a genuine interest in customer service and administration.
You communicate clearly, enjoy working with people, and take pride in delivering quality service.Essential RequirementsCommitment to completing a Certificate III in BusinessSound literacy and numeracy skillsExcellent verbal and written communication skillsAbility to deal calmly and professionally with a wide range of customersBasic computer skills and willingness to learn new systemsGood time management and ability to prioritise tasksAbility to work effectively as part of a teamReliableUnderstanding of basic cash handlingAbility to obtain a National Police CheckDesirable RequirementsYear 12 or equivalent qualificationPrevious customer service or administration experienceDriver's licenceQuick FactsEmployer: Work & Training – hosted to Devonport City CouncilTraining: One‐on‐one delivery in your workplaceWage: National Training Wage appliesLeave: 4 weeks paid annual leave per yearWe are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples
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📌 Business Traineeship - Devonport City Council
🏢 Intowork
📍 Devonport