Customer Service / Scheduling Coordinator u&u; Hawthorn, VIC, AUJob Details Fantastic full-time position with Global Healthcare Company; Monday to Friday 7am to 7pm rotation; 1 occasional weekend shift on rotation (paid overtime); Hybrid model - 2 days in office after training; and Hawthorn location - easy access by train, tram and local parking.
"Training is absolutely amazing and you always have support and the staff are so kind and helpful" - Chloe, Customer Service Officer.
Becoming a part of this fabulous team within this Global organisation, you will play a vital role in assisting healthcare providers by logging technical/equipment issues or concerns, as well as scheduling technicians.Taking inbound calls from healthcare providersInvestigating and resolving technical problemsLogging jobs into the databaseTriaging and escalating jobs to remote technical supportPlanning scheduling of urgent and non-urgent servicesPlanning scheduling of system sales upgrades and factory updatesManaging confirmation of planned preventative maintenanceCreating service quotes for work outside of contract scopeKeeping customers updated each step of the wayManaging a shared service mailboxPermanent working rightsExperience taking inbound calls and trouble shootingExperience scheduling techniciansFriendly, skilled and positive communicationExperience using CRM databasesWe welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via or phone the above-mentioned u&u; consultant to discuss.
In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Additionally, for a barrier-free and inclusive online experience, you can access u&u;'s opportunities using accessibility software Recite Me at jobs.Job number #*****.
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📌 Customer Service / Scheduling Coordinator (Melbourne)
🏢 Recruitment Partners
📍 Melbourne