OverviewTKC Holdings, Inc.
—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years.
With thousands of team members across the country, we continue a tradition of innovation, integrity, and success.
TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.Wage Rate$***********/hourOverviewTKC Holdings, Inc.
—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years.
With thousands of team members across the country, we continue a tradition of innovation, integrity, and success.
TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.About This PositionThe Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses.
This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.Essential Functions, Duties And ResponsibilitiesTrack and manage inmate inquiries (grievances),



complaints and responsesAdd and maintain PIN Number InvestigationsAssist facility investigative personnel with reporting needs & tasksCoordinate planned site visits and materials delivery through facility securityReport generation to meet facility requirementsReport generation assistance and limited training to new facility personnelProvide weekly update of phone system status, repairs made, open itemsRepair or replace broken telephone setsAssist technical support with system troubleshootingComplete RMA forms and track/ship tablets for replacementUse the software to troubleshoot and provide reports when neededRetrieve defective tablet/s and distribute spare equipment as neededCreate trouble tickets and track repair/equipment requestsResearch and respond to complaints in established timelines so that problems are resolved in a timely mannerMaintain ongoing tablet/onsite equipment inventoryMust work (5) days a week, (8) hours a day inside correctional facilityOther duties as assignedWhat You'll NeedHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Customer service experience.3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.Position can require overtime, non-standard schedules and evening or night shifts.BenefitsWe care about our employees and offer benefits that support your health, finances, and growth opportunities.Medical, Dental & Vision Insurance401(k) Retirement Plan with Company MatchPaid Time Off (PTO)Tuition ReimbursementPaid TrainingCareer Advancement OpportunitiesLife Insurance & AD&D; CoverageVoluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.EEO StatementEqual Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.We maintain a drug-free workplace.A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: privacy-policy-108
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📌 Corrections Telecom Technician: On-Site Phone & Tablet Support (Hobart)
🏢 TKC Holdings
📍 Hobart