This is a role filled with variety. One minute you'll be scheduling technicians, the next speaking with a builder, interpreting a house plan, helping a customer or resolving an issue to keep a job moving. You'll be working in a long-established Riverstone business specialising in window furnishings and security doors, in a small and supportive team of eight.
Key responsibilities
- Scheduling technicians and installers for measures, installations and service work
- Reading and interpreting house plans and job information
- Liaising with home builders, supervisors and customers
- Coordinating appointments and managing changing schedules
- Providing excellent customer service
- Managing customer concerns and complaints
- Problem-solving when plans, dates or site requirements change
- Following jobs through and keeping everyone informed
- Supporting the wider team with day-to-day job coordination and administration
About you
- Previous experience is required for this position
- Experience scheduling technicians, installers or trades
- Experience in residential construction or working with home builders
- Experience reading and interpreting house plans
- Experience in customer service
- Experience in complaint management and conflict resolution
- Experience managing multiple jobs, priorities and deadlines
- Organised, resilient and a confident communicator
- Able to remain composed when priorities change and the day gets busy
📌 Scheduling & Customer Service Coordinator – Residential Construction (Riverstone)
🏢 Elite Security Screens and Doors
📍 Riverstone
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