Job Description

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- Lead day-to-day project management of Rest of World market expansion initiatives
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- Develop, track, and execute comprehensive launch plans and operating models across international markets
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- Adapt and implement FPI Global sales and operations processes locally
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- Streamline and accelerate customer and vehicle onboarding using Salesforce
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- Optimize workflows and triage operational errors
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- Equip local teams to manage the customer lifecycle effectively
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- Educate and empower local market teams on Ford Pro products, beginning with Data Services and expanding to Fleet Management
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- Partner with global product, marketing, and local operations teams
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- Identify sales and onboarding roadblocks and drive continuous improvement
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- Monitor modem activation rates and onboarding success
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- Partner with the Customer Relationship Center to identify support needs
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- Report insights and operational challenges to the ROW Expansion Lead
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- Partner with CRC, local sales teams, and in-market operations to drive growth and support fleet customer success
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Requirements

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- Bachelor's degree in Business, Marketing, Engineering, or a related technical field
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- 7+ years of progressive experience in project/program management, sales operations, or customer enablement, preferably within the automotive, SaaS, or connected technology sectors
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- Deep, practical understanding of FPI Global sales and operations processes
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- Strong, empathetic knowledge of fleet customer needs, behaviors, and business models
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- Advanced proficiency in Salesforce,



specifically regarding customer onboarding, sales workflows, data management, and operational troubleshooting
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- Proven track record of leading and executing complex, cross-functional projects
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- Strong understanding of Marketplace, Global Account Fulfillment, connectivity, and product enablement processing
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- Strong customer success mindset
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- Legally authorised to work in Australia
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- Successful candidate required to complete a pre-employment background and national police check
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Core Competencies

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Demonstrates expertise in project management and sales operations, with a solid focus on customer enablement and operational efficiency in international markets. Proficient in Salesforce for customer onboarding and data management, with a deep understanding of fleet customer needs and business models.

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Highest-signal resume keywords

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- Project Management
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- Salesforce Proficiency
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- Customer Enablement
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- Fleet Management Knowledge
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- Cross-Functional Leadership
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Hard Skills

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- Project Management
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- Sales Operations
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- Customer Onboarding
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- Data Management
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- Operational Troubleshooting
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- Sales Workflows
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- Market Expansion
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- Continuous Improvement
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- Complex Project Execution
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- Global Sales Processes
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Soft Skills

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- Empathy
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- Customer Success Mindset
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Industry Keywords

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- Automotive
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- SaaS
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- Connected Technology
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- Fleet Customer Needs
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- Marketplace
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- Global Account Fulfillment
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- Product Enablement
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Tools & Technologies

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- Salesforce
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📌 Customer Enablement Manager (Victoria)
🏢 Jobtailor
📍 Victoria