- Lead a team of bankers across Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery
- Drive sales and revenue performance through Business Lending FUM and cross-sell opportunities
- Reduce customer and product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital
- Improve customer experience and Net Promoter Score
- Manage team productivity, response times, and conversion of opportunities
- Ensure operational-risk and credit-risk accountability
- Establish a coaching culture and develop deep credit expertise
- Build stakeholder relationships and collaborate to solve complex problems
- Embed customer-focused practices, including needs-based conversations, customer feedback, and complex complaint resolution
- Manage resources, rostering, and operational efficiencies

Requirements

- Robust commercial credit assessment expertise
- In-depth knowledge of SBB lending processes,



credit policies, risk evaluation, and credit structuring
- Proven stakeholder and relationship management ability
- Excellent coaching and mentoring capabilities
- Strong problem-solving and analytical skills
- Demonstrated customer solutioning capability
- Strong commercial acumen and strategic thinking
- Effective influencing and negotiation skills
- Passion for helping business owners through financial guidance and lending expertise

Core Competencies

Demonstrates strong commercial credit assessment expertise and in-depth knowledge of SBB lending processes, credit policies, and risk evaluation. Capable of driving sales performance while fostering a coaching culture and building stakeholder relationships to enhance customer experience.

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📌 Team Lead – Customer Engagement (Melbourne)
🏢 Jobtailor
📍 Melbourne