Job 137210 - IT Support Specialist
Willow Grove, PA

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

Specific duties include:

- Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
- Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
- Deliver excellent customer service onsite and via the telephone including:
- Building rapport with the client
- Making them feel comfortable with working with you
- Inspiring confidence in the solutions you are delivering
- Being conscious of their time and level of frustration




- Following up when you say you will
- Inputting complete and accurate notes in the internal systems
- Effectively managing your time and the resources to make sure that you are delivering the highest value to clients

Requirements

- High School diploma or GED, some college preferred
- At least 3 years of experience in the IT services field
- Thorough understanding of small business technology; particularly Microsoft products
- Microsoft Certified Skilled certification strongly preferred
- Cisco Certified Network Associate is a plus
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
- Advanced Windows XP experience preferred

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📌 IT Support Specialist (Willow Grove)
🏢 Wet Willie's
📍 Willow Grove