Service Designer, Scams — End-to-End Journeys (Hybrid) (New South Wales)

Service Designer, Scams — End-to-End Journeys (Hybrid) (New South Wales)

05 Sep
|
Australian Financial Complaints Authority
|
New South Wales

05 Sep

Australian Financial Complaints Authority

New South Wales

AFCA is seeking a UX Service Designer to design end-to-end customer journeys related to scams, across channels, with accessibility and inclusion at the core. The role blends service design with UX/UI, collaborating with Product Design and CX teams to deliver holistic improvements.

The position is a 12-month max-term contract with hybrid working options, designed to support vulnerable customers and a diverse, inclusive culture.

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📌 Service Designer, Scams — End-to-End Journeys (Hybrid) (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales

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