EMPLOYMENT: Full time (Fixed Term) – 7-day rotating roster during festival period
SALARY:$68,042 per annum (pro rata), plus 12% superannuatio
Education & Experience
- Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
- Experience leading teams of staff or volunteers in a fast-paced workplace
- Familiarity with ticketing systems (Red61 or similar)
- Strong computer literacy across Microsoft Office, Google Suite and digital tools
- Ability to work evenings, weekends and public holidays across a 7-day rotating roster, particularly during the Adelaide Fringe festival period (Monday 8 February – Sunday 21 March), and potentially during Christmas activations
- Understanding of, or willingness to develop, accessible and inclusive customer service practices
- Desirable:
Experience with rostering systems such as Employment Hero
- Desirable: Experience in an open-access arts festival
- Desirable: Experience supporting customers with accessibility or access needs
Soft Skills & Personal Attributes
- Confident, positive leader who motivates teams and sets the tone on shift
- Calm under pressure with strong problem-solving skills
- Excellent communicator with customer-first mindset
- Organised and detail focused while managing multiple priorities
- Flexible, approachable and collaborative
We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.
Due to the high volume of applications received we will only contact successful candidates.