- Lead and grow a flagship account spanning six campuses across regional Victoria.
- Build trusted relationships with stakeholders while driving service excellence, innovation and commercial outcomes.
- Enjoy autonomy while remaining connected to a supportive national leadership team
Chartwells are specialists in providing catering and hospitality services in education. Our goal is to provide engaging and nutritious dining solutions tailored to support academic achievement at the highest levels. We partner with some of Australia's leading schools and universities, delivering exceptional hospitality experiences that support student wellbeing and success.
This is not your typical account management role. You'll be the face of Chartwells to our clients, travelling extensively throughout regional Victoria, building strong relationships, driving operational excellence, managing stakeholder expectations, and ensuring we consistently deliver exceptional outcomes for our education partners.
The Position
- Manage and strengthen relationships across six regional education campuses
- Act as the primary escalation point for client stakeholders and site leadership teams
- Conduct regular site visits to ensure service, compliance and operational standards are met
- Lead quarterly business reviews and strategic planning discussionsIdentify opportunities to improve service delivery, client satisfaction and commercial performance
- Partner closely with operational leaders to deliver consistent outcomes across multiple locations
- Coordinate mobilisation activities, projects and service improvements as required
- Monitor contractual obligations, reporting and performance metrics
- Drive a culture of collaboration, accountability and customer excellence
The Person
- Proven experience in key account management, client relationship management or multi-site operations
- Exceptional organisational skills with the ability to manage competing priorities across multiple locations
- Robust commercial acumen and experience managing customer expectations
- Highly developed communication and stakeholder engagement skills
- Comfortable travelling extensively throughout regional Victoria
- Strong problem-solving capability with a proactive and solutions-focused mindset
- Experience within hospitality, education, facilities management, retail or service-based industries highly regarded
- Current Driver's Licence and willingness to travel regularly
The Benefits
- Career growth opportunities within Compass Group Australia
- Salary packaging options to make your dollar go further
- Paid parental leave opportunities
- Access to over 100 retail discounts through Maxxia partnersDiscounts on travel, accommodation, vehicles and electronics
- Learning and development programs to support your career progression
- Recognition programs celebrating individual and team success
- Opportunity to join a socially and environmentally responsible organisation