Job Description

Job Type: Permanent - Full Time

n

Location: Melbourne, Victoria

n

Job Category: Call Centre and Customer Service

n

About Orikan

n

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

n

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

n

Job Description

n

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

n

About the Role:

n

We're hiring for full-timeand casual positions - if you're building your career or balancing other commitments, we've got a role that fits your lifestyle!

n

As a Customer Service Representative, you'll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements

n

You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

n

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full time role or the flexibility of casual work.

n

n
- Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)
n




- Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices
n
- Advise the public on their rights and obligations under relevant Acts
n
- Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff
n
- Accurately record call summaries in the CRM to maintain detailed case histories
n

n

Desired Skills and Experience

n

What We're Looking For:

n

n
- Availability across a Monday to Friday roster, between 8am to 7pm AEDST, then changes to 8am to 6pm when daylight savings ends.
n
- A strong customer service orientation and a genuine desire to help
n
- Excellent written and verbal communication skills
n
- A professional phone manner, especially when supporting distressed or difficult clients
n
- Well-developed negotiation, problem-solving, and decision-making abilities
n
- Confidence using multiple computer systems simultaneously
n
- Energetic, enthusiastic, and able to work independently
n
- Previous call centre experience is a must!
n

n

What's In It For You?

n

Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity

n

Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more!

n

n
- Employee recognition program
n
- Values-led culture with a collaborative team
n
- Discounted parking at DFO South Wharf
n
- Flexible work arrangements after probation
n

📌 Customer Services Representative - Infringements (Victoria)
🏢 Orikan Group
📍 Victoria