We're working with a growing organisation that is looking for a 2nd Line IT Support Engineer to join its internal IT team.
n This is a great opportunity for an experienced IT support professional who combines strong technical troubleshooting skills with excellent communication and customer service. A key part of the role will be supporting senior stakeholders and C-suite users, so the ability to communicate confidently, professionally and calmly when resolving IT issues is essential.
n
The RoleYou'll provide 2nd Line technical support across the business, taking ownership of escalated issues and ensuring users receive a high-quality IT experience.
n You'll work across a mixed Mac and Windows environment, supporting everything from day-to-day desktop issues through to networking, AV and endpoint management.
n
Your responsibilities will include:
n
n
- Providing 2nd Line IT support across hardware, software and user issues.
n
- Supporting Windows and macOS environments.
n
- Troubleshooting laptops, desktops, peripherals and mobile devices.
n
- Managing and supporting Apple devices using Jamf.
n
- Supporting Microsoft technologies and general business applications.
n
- Troubleshooting basic networking issues, including connectivity, Wi-Fi, DNS and DHCP.
n
- Supporting meeting rooms, video conferencing and AV equipment.
n
- Escalating more complex infrastructure or application issues where appropriate.
n
- Managing tickets and ensuring incidents are resolved within agreed SLAs.
n
- Supporting and troubleshooting issues for C-suite and senior stakeholders.
n
- Assisting with IT projects, upgrades, deployments and improvements.
n
- Maintaining explicit and accurate technical documentation.
n
n
About YouWe're looking for someone who is technically capable but, just as importantly, excellent with people.
n You'll need to be comfortable dealing directly with senior executives, explaining technical problems in straightforward language and remaining calm when dealing with urgent or high-profile issues.
n You should have:
n
n
- Proven experience in a 2nd Line IT Support / IT Engineer position.
n
- Strong all-round IT support and troubleshooting skills.
n
- Experience supporting both Windows and Mac environments.
n
- Practical experience with Jamf and Apple device management.
n
- Good understanding of basic networking principles.
n
- Experience supporting AV and meeting room technology.
n
- Excellent verbal and written communication skills.
n
- A professional, customer-focused approach.
n
- Strong troubleshooting and problem-solving abilities.
n
- The confidence to work independently and take ownership of issues.
n
- Experience supporting senior stakeholders or C-suite users would be highly advantageous.
n
📌 IT Support Engineer | MAC OS (Seven Mile Beach)
🏢 So Code
📍 Seven Mile Beach
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.