Operations Design & Readiness Lead – Customer Care (New South Wales)

Operations Design & Readiness Lead – Customer Care (New South Wales)

05 Sep
|
Qantas
|
New South Wales

05 Sep

Qantas

New South Wales

Qantas is seeking a Manager Operational Design & Readiness for the Customer Care & Recovery function based in Mascot, Sydney. The role leads a team of Business Analysts and Support Analysts to design, prepare and continuously improve customer servicing, recovery and disruption operations.

You will translate business priorities into practical operational solutions, align senior stakeholders and drive change across cross-functional teams for sustainable outcomes.

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📌 Operations Design & Readiness Lead – Customer Care (New South Wales)
🏢 Qantas
📍 New South Wales

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