Job Description

Company :

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Hastings Deering (Australia) Ltd

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Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

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Hastings Deering is looking for an experienced Service Advisor to join our Brisbane Branch. This position will work with the Brisbane Field Service team ensuring that our customers receive a high level of service. This is a Permanent, Full-time, Monday to Friday role.

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Who are we and why work with us?

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Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

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We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

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When you join our team at Hastings Deering, you'll benefit from:

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- Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
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- Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.
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- Stable & Long-Term Career - Benefit from the security of a secure, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
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- Leadership Development - At Hastings Deering,



we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
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- Global Opportunities - Access to growth opportunities at a regional, national, and international level through our global Sime network.
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- Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
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- Team & Culture - Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
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- Parental Leave - Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
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- Insurance Benefits - Salary continuance insurance.
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- On-Site Perks - Free on-site parking.
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What you'll be doing:

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As a Service Advisor at Hastings Deering, you will:

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- Deliver quality service - provide cost-effective support that exceeds customer expectations and minimises complaints.
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- Maintain and build strong relationships - Build and maintain customer and internal relationships, acting as the key operational contact for assigned customers.
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- Ensure accurate records - manage documentation, labour hours, and invoicing in Microsoft AX to maintain accuracy and efficiency.
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- Monitor job performance - oversee quality and efficiency of all work, ensuring standards and deadlines are met.
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- Support scheduling and workflow - assist Foremen and Leading Hands with labour allocation, service calls, and task management.
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- Contribute to quoting and collaboration - help prepare accurate repair estimates and work closely with technicians and supervisors to deliver for customers.
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What you'll need:

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- Qualified and experienced - hold a relevant trade qualification or have extensive experience within our industry
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- Industry knowledge - proven experience in frontline service within heavy mining and construction industries.
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- Systems capability - confident with computing, including Microsoft AX and Power BI.
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- Product knowledge - in-depth understanding of Caterpillar machinery, products, and services is desirable.
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- Safety focused - committed to maintaining the highest standards of workplace health and safety.
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- Customer-oriented communicator - highly developed verbal and interpersonal skills with a strong focus on customer service.
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- Thrives under pressure - able to perform in a fast-paced environment and consistently deliver on expectations.
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Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

📌 Service Advisor (Queensland)
🏢 Simedarby
📍 Queensland