Full-Time | Continuing

Higher Education Officer Level 8 | $116,349 - $128,806

Location: Bedford Park / Kaurna Country

View Position Description

About the Role

This is an exciting opportunity for an experienced investigator or complaint management or dispute resolution professional to join the University's Student Policy and Integrity Services team. Reporting to the Senior Manager, Student Policy and Integrity Services you will play a vital role in managing the assessment, investigation and resolution of complex student conduct cases, including cases involving behaviour misconduct, sexual misconduct, gender-based violence, harassment, discrimination and student safety.

Working as part of a collaborative and highly skilled team the position provides expert advice on the University's student misconduct framework and leads the investigation and resolution of sensitive and complex cases, ensuring processes are fair, trauma-informed, compliant and aligned with the University's standards and legislative obligations.

Key responsibilities include:

- Leading the assessment, investigation and resolution of complex and sensitive student conduct matters.
- Providing expert advice to academic leaders and key stakeholders on student misconduct policies, procedural fairness, risk management and legislative compliance.
- Partnering with academic leaders and support services to promote student safety and a culture of respectful conduct.
- Driving continuous improvement through policy development, training, trend analysis and preventative education initiatives.

A more comprehensive list of responsibilities is available in the Position Description

About You

You are an experienced investigator, complaint case management or dispute resolution skilled with strong analytical skills, the ability to exercise sound judgement,



and navigate complex and sensitive matters with objectivity, professionalism and care. You are a highly skilled communicator who can build trust, manage challenging conversations and deliver balanced, evidence-based outcomes in a fair and respectful manner.

To be successful in this role, you will have:

- Demonstrated experience conducting investigations or managing complex cases within a regulated or policy-driven environment.
- Proven ability to interpret and apply policies, legislation and procedural requirements to support fair and consistent decision-making.
- Highly developed written communication skills, including the ability to prepare clear, accurate and well-reasoned reports and case documentation.
- Strong interpersonal skills, with the ability to engage effectively with diverse stakeholders and manage sensitive or challenging conversations with professionalism and empathy.
- Sound judgement, analytical capability and a commitment to delivering objective, person-centred outcomes.

The ideal candidate will also hold relevant tertiary qualifications in law, social sciences, education, public administration or a related discipline, with subsequent relevant experience; or an equivalent combination of experience and education.

About the Office of Academic Quality and Enhancement

The Office of Academic Quality and Enhancement is a vital central support service within the Portfolio of the Deputy Vice-Chancellor (Students).



It is responsible for provide technical, compliance, policy and project management expertise across a range of functions, including the University's curriculum governance, information and systems; academic quality assurance, enhancement, and compliance services; educational policy, academic integrity, and governance of student complaints, reviews, appeals and misconduct processes.

Life at Flinders

They say know your place. We say you've found it right here.

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.

Rising to a challenge is nothing new for Flinders. During our first 60 years, we've navigated revolutionary changes in social and cultural norms, and we've responded to transformative economic, environmental and technological developments. Through it all, we've continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So, why work at Flinders?

- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program
- Wide range of professional develo

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📌 Student Conduct Investigator (Mitcham)
🏢 Flinders
📍 Mitcham