Job Description

The next step in your career starts here...

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- Permanent full-time position, Monday to Friday
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- Base salary + tool of trade motor vehicle + quarterly incentives
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- Lead an established and well-performing branch in Albury
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As aBranch Manager at Coates Albury, you'll play a highly valued and critical role leading safe, efficient, and customer-focused operations.

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Taking ownership of a well-established branch, you'll lead a capable team ofCustomer Service Coordinators and Mechanics, ensuring exceptional service delivery while driving performance across safety, fleet utilisation, customer satisfaction, revenue growth and branch profitability.

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You'll bring a strong operational mindset and a commitment to Coates' Safety First culture, confidently navigating day-to-day challenges, setting clear priorities and maintaining a high-performing operation.

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By leading and developing your team, you'll create a consistent rhythm across the branch and foster a culture of accountability, collaboration and service excellence that reflects the high standards Coates is known for.

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You'll enjoy variety in your role including:

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- Leading, coaching and developing your team to deliver exceptional customer and operational outcomes
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- Building a solid branch culture focused on safety, teamwork and accountability
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- Managing branch performance across revenue, profitability, fleet availability and utilisation
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- Overseeing workshop and fleet operations to ensure equipment is ready and available when customers need it
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- Managing branch budgets, P&L; performance and key operational metrics
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- Resolving day-to-day operational challenges through proactive planning and problem-solving
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- Building strong customer relationships while identifying opportunities to grow revenue and customer loyalty
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- Ensuring compliance with Coates' Zero Harm safety standards and operational procedures
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What you'll bring to the role

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- Leadership experience within an operational, industrial, equipment hire, trade or service-based environment
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- A strong operational mindset with the ability to prioritise, organise and manage competing demands
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- Proven ability to lead, develop and motivate teams to achieve strong results
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- Experience managing budgets, KPIs and branch performance
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A customer-focused approach and an understanding of what drives branch performance

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- Excellent problem-solving skills and the confidence to make decisions in a fast-paced environment
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- Strong communication and stakeholder management skills
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- Well-developed computer skills, including Microsoft Office and customer management systems
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What you'll get in return

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We provide our team with a wide range of perks and benefits, including:

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- Development and career progression pathways
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- Flexible working options available. Let's discuss what works best for you
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- Access to our employee discounts, benefits and wellbeing program including Fitness Passport
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- Purchased additional leave program
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- Novated leasing and salary sacrifice
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- 12 weeks Paid Parental Leave in addition to the government parental leave scheme
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- Volunteering opportunities through the Coates Foundation
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Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

📌 Branch Manager (Albury)
🏢 Coates Hire Operations Pty
📍 Albury