Service Designer, Scams & End-to-End Customer Journeys (Melbourne)

Service Designer, Scams & End-to-End Customer Journeys (Melbourne)

05 Sep
|
Australian Financial Complaints Authority
|
Melbourne

05 Sep

Australian Financial Complaints Authority

Melbourne

AFCA is seeking a Service Designer with robust UX/UI capabilities to shape end-to-end customer journeys for scam-related experiences. The role focuses on accessibility, inclusivity, and omni-channel design, collaborating with Product and UX teams to deliver holistic improvements across channels.

The position is a 12-month max-term contract with hybrid working arrangements to support collaboration and wellbeing, including two days per week in the office.

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📌 Service Designer, Scams & End-to-End Customer Journeys (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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