Commonwealth Bank is modernising CommSec contact centres with AI and cloud tech. As a Staff Software Engineer, you will set the technical vision for customer interactions across digital, assisted and AI-enabled channels, with a focus on Dynamics 365 Customer Service and Omnichannel.
You'll design scalable cloud-native solutions and intelligent workflows that support millions of interactions, while guiding architecture and engineering across multiple teams and mentoring engineers for durable,
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📌 Staff Software Engineer: AI-Powered Cloud Contact Centre (New South Wales)
🏢 Commonwealth Bank
📍 New South Wales
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