Job Description

Join a growing national healthcare and community services provider delivering in-home aged care, disability support, nursing and other healthcare services. This is a senior client-side leadership role with direct accountability for the organisation's in-home care operations across NSW.

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Reporting to the COO, you'll lead operational performance, workforce capability, service quality, compliance and continuous improvement across a large state-based portfolio.

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Key Responsibilities

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- Lead the operational performance and governance of in-home care services across NSW
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- Translate organisational strategy into clear priorities, operating plans and measurable outcomes
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- Oversee service delivery across multiple care programs, locations and dispersed frontline teams
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- Ensure services align with individual care plans, funding arrangements and client needs
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- Direct workforce deployment to maintain the right skill mix, geographic coverage and continuity of care
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- Lead Team Leaders and frontline employees, building capability, engagement and accountability
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- Oversee client onboarding, service transitions and changes while maintaining continuity of care
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- Improve care delivery models, workforce planning, scheduling and travel optimisation
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- Monitor service hours, workforce utilisation, travel efficiency, financial performance and client outcomes
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- Standardise operational practices and workflows to improve quality, consistency and scalability
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- Ensure compliance with relevant aged care, disability, quality and safety requirements
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- Oversee incidents, complaints and safeguarding matters, including investigations and corrective actions
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- Maintain audit readiness and proactively manage operational, workforce and client risks
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- Use data and reporting to identify trends and improve operational performance
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- Leverage technology, AI and automation to improve efficiency and modernise service delivery
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- Contribute to business planning, governance, policy development and broader strategic priorities
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Skills & Experience

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- Extensive senior operational leadership experience across a large, complex and geographically dispersed service portfolio
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- Strong experience in in-home care, aged care, disability, community services or a closely related regulated workplace
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- Demonstrated success leading large multidisciplinary teams through operational leaders and Team Leaders
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- Deep understanding of person-centred service delivery, workforce management, quality, safeguarding and compliance
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- Experience managing operational and financial performance, including budgets, workforce costs, funding arrangements and service sustainability
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- Strong workforce planning, scheduling, utilisation and resource optimisation capability
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- Proven ability to improve operating models, systems and processes across growing or changing organisations
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- Experience managing incidents, complaints, operational risk and regulatory obligations
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- Strong commercial judgement, balancing client outcomes, service quality, workforce requirements and financial performance
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- Confidence using data and operational reporting to identify risks and guide decisions
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- Highly developed communication, stakeholder management and change leadership skills
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- Tertiary qualifications in disability, community services, social work or a related field
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- Ability to meet relevant screening, credentialling and compliance requirements
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Apply

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This is an exceptional opportunity for an accomplished operational leader to shape the future of in-home care services while building scalable, high-performing operations that make a genuine difference to people's lives.

📌 Operations Manager, Sydney (New South Wales)
🏢 Ccinternational Recruitment
📍 New South Wales