Job Description

Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

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Located in the heart of Melbourne's CBD, Hyde Melbourne Place offers lifestyle accommodation and memorable moments - from rooftop views, curated events to world-class dining. Whether you're a guest or a team member, Hyde is a place to feel inspired, celebrated, and part of something truly unique.

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Job Description

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Hyde Melbourne Place is looking for a Reservations Agent to join our team. You are the first point of contact in a guest's journey - ensuring a smooth, personalised, and efficient booking experience. You'll lead by example, support your team, and keep operations running like clockwork. Whether it's managing room inventory or responding to special requests, you'll bring a mix of service flair and operational know-how to the role.

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- Take lead in reservations, ensuring prompt, accurate, and friendly service;
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- Handle incoming calls, emails, and online booking requests, always aiming to maximise conversion and revenue;
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- Support the team with daily task management;
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- Monitor room availability, track pick-up pace, and help optimise occupancy through smart inventory control;
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- Ensure special requests and VIP bookings are handled with care and attention;
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- Collaborate closely with Front Office, Revenue, and Sales to align on availability and guest needs;
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- Assist with group bookings and liaise with travel agents, partners, and corporate clients;
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- Resolve guest issues or complaints related to reservations in a skilled and timely manner;
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- Keep reservation systems and guest data accurate, up-to-date, and GDPR compliant.
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Qualifications

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ABOUT YOU

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- You have previous experience in hotel reservations or front office, ideally in a supervisory or senior agent role;
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- You're confident with reservation systems (TARS experience is a big plus);
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- You're organised, reliable, and thrive on staying ahead of the curve;
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- You communicate clearly and professionally – whether with guests, your team, or other departments;
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- You're a natural at balancing service with efficiency and accuracy;
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- You bring a calm, solutions-oriented approach, even during busy times;
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- You enjoy supporting a team and leading by example.
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Additional Information

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WHAT WE OFFER

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- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand;
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- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;
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- The chance to challenge the norm and work in an environment that is both creative and rewarding;
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- Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations.
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At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

📌 Reservations Agent (Victoria)
🏢 Ennismore
📍 Victoria