Job Description

Is this the Best Job in the World...?

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Love coffee, food, hospitality and leading a team? We're looking for someone to own the café experience at BOUNCE!

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Our cafés are a big part of the BOUNCE experience. From the first coffee of the day to refuelling after a big session, we want every guest to leave feeling looked after, energised and ready to keep the good times going.

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We're looking for a Cafe Team Leader who can lead from the front, bring the energy, keep standards high and help their team deliver an awesome experience every time.

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Here's what you'll get to do:

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Lead and grow a team in one of the most energetic environments around.

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Own the café experience and make it your own.

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Build your leadership, hospitality and commercial skills.

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Learn from a team that genuinely wants to see you progress.

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Set yourself up for your next step in leadership at BOUNCE.

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About BOUNCE

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BOUNCE is more than just a workplace - it's a movement.

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With over 6.5 million customers each year, 3,000+ team members and 50+ venues globally, we're leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression and human connection.

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Our venues bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our Tribe.

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At BOUNCE, our people bring the experience to life. We're passionate about creating unforgettable customer experiences while building a culture where people can grow, have fun and make an impact.

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Our values - Unity, Accountability, Passion and Keep It Fresh - guide how we lead our teams,



run our venues and show up for our customers.

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Why You'll Love This Role

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As a Cafe Team Leader at BOUNCE, you'll play a key role in creating an awesome experience for our guests. Great food, quality coffee and exceptional hospitality are a huge part of the BOUNCE experience, and you'll take ownership of the café operation within your venue.

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You'll lead from the front, inspire and develop your team, keep standards high and make sure the café is running smoothly through busy periods.

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Whether you're leading a weekend rush, preparing for a huge party day, training a new barista or looking for ways to improve café performance, you'll play a key role in delivering the BOUNCE experience.

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How You'll Make an Impact

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Lead and coach Cafe Hosts to deliver awesome guest experiences.

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Champion coffee quality, food presentation and service standards.

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Be a role model for energy, positivity and exceptional hospitality.

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Lead the team through busy peak periods, weekends and party days.

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Support ordering, stock control and waste management.

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Ensure food safety, hygiene and compliance standards are maintained.

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Drive café performance through upselling, secondary spend and operational excellence.

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Build a strong café culture aligned with the BOUNCE values.

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Coach and develop your team,



helping build confidence, skills and future career opportunities.

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What You Bring to the Team

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A genuine passion for coffee, food and hospitality.

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Natural leadership - you inspire those around you and lead by example.

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A passion for people - supporting, developing and energising your team.

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Experience in a fast-paced café, hospitality, food & beverage or similar workplace.

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Strong communication and time management skills, with a cool head under pressure.

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A hands-on approach and the ability to confidently lead during busy periods.

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Pride in presentation, organisation and attention to detail.

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A commercial mindset, with an understanding of upselling, stock and café performance.

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Availability across Thursday to Monday, including Friday evenings, weekends and peak periods.

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Food Safety Supervisor certification and RSA accreditation (where applicable) are highly regarded.

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Why You'll Love Being Part of BOUNCE

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At BOUNCE, we're building an environment where people thrive, grow, and have serious fun.

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Here's What's in It for You:

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- Career Progression – Build leadership experience with real pathways to Assistant Venue Manager, Venue Management & beyond.
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- Free BOUNCE Passes – Unlimited free admission for you, plus regular friends and family passes.
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- Recognition & Celebration – Recognition programs, team events, engagement surveys and regular Town Halls where your voice genuinely matters... and don't forget our Summer and Winter Parties!
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- Mental Health & Wellbeing – Access our EAP for support whenever you need it.
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Ready to Lead?

📌 Cafe Team Leader @ BOUNCE Hendra (Queensland)
🏢 BOUNCE
📍 Queensland