Looking for steady work from home with a small, no-drama online business? Here is what we have.

We are an Australian e-commerce retailer selling everyday products to customers in several countries. The whole team works from home, and we keep things simple: everyone knows their tasks, communication is clear, and we help each other out when things get busy. We are hiring one more person to help run the store day to day - and we want someone who will stay with us long term.

The Day-to-Day Work

Orders and listings: process orders as they come in, keep product pages accurate, check pricing and delivery settings so nothing goes wrong for customers.

Numbers and reports: export sales figures on a set schedule, put together clean weekly and monthly summaries, keep an eye on costs and margins, and watch stock levels so we can reorder best-sellers early.

Customer messages: answer emails and chat enquiries in clear, friendly English - questions about delivery, sizing, returns, or order status. Follow up after sales so people remember us positively.

No experience in e-commerce? That is fine - we train from scratch. What we need is someone organised, reliable, and comfortable with spreadsheets (Excel or Google Sheets is enough). Valuable written English matters because your replies are the face of the business. If numbers come naturally to you, even better.

Hours and Pay

36 hours per week,



about 6 hours a day across 5 days - mornings and afternoons can be split around your schedule.

Weekends are not regular working days; you will just process the day's orders and send the daily summary whenever it suits you.

$36.00-$40.00 per hour plus Superannuation.

Paid by direct deposit every fortnight.

3-month probation at full pay and full entitlements.

Why People Like Working With Us

Total remote flexibility - no commute, no office politics.

Above-market hourly rate with super, paid on time.

Clear training and onboarding from the very first week.

A real chance to grow with a business that is expanding steadily.

How to Apply

Email your resume to with the subject: Application for Store Operations & Customer Support - Your Name. We reply to every applicant within 3 business days and shortlisted candidates are invited to a quick online chat.

Equal Opportunity

We are an equal opportunity employer and welcome applications from people of every background - including Aboriginal and/or Torres Strait Islander peoples, people with disability, people from culturally diverse communities, and people of all ages and genders.

Additional Notes

This is a genuine long-term role. We do not outsource the interview process and we never ask applicants for money or personal banking details. If the listing is up, the position is still open.

📌 E-commerce customer support & store operations assistant (remote) (Tweed Heads)
🏢 THOMAS ROBERT CHURCHILL
📍 Tweed Heads