Optus in Melbourne is seeking a Senior Hardship Controls & Quality Assurance Manager to safeguard the integrity of hardship operations, ensure regulatory compliance, and drive continuous improvement across onshore and offshore teams.
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You will lead internal controls, document and test QA programs, and oversee offshore QA groups in Melbourne and Manila, delivering high-quality customer outcomes and robust risk management.
📌 Global Hardship Controls & QA Manager (Victoria)
🏢 Singtel Group
📍 Victoria
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