Job Description

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Mintel is seeking an accomplished Account Director to manage, retain, and grow a portfolio of strategic FMCG client accounts across Australia and New Zealand. As the day-to-day commercial partner for your clients, you will build trusted stakeholder relationships, increase adoption of Mintel's products and services, and deliver strong renewal and expansion outcomes.

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This senior individual contributor role is responsible for managing a growing portfolio and will work closely with internal experts to solve client needs, demonstrate measurable value, and strengthen long-term partnerships.

What You Will Don

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- Maintain and grow relationships across assigned accounts through proactive communication, consistent follow-up, and close attention to detail.
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- Serve as the primary day-to-day contact for client needs, strategic discussions, and commercial opportunities.
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- Negotiate and close renewal and expansion agreements while delivering strong retention and performance.
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- Build relationships with recent champions, decision-makers, and users across client organizations to strengthen engagement and reduce retention risk.
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- Deliver regular business reviews and creative, data-informed solutions that demonstrate return on investment and support renewal and account enrichment.
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- Create and execute territory and account-level business plans aligned with portfolio growth objectives.
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- Monitor renewal timelines, account health, usage, and commercial risks, taking timely action where needed.
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- Maintain accurate account, opportunity, and forecasting information and provide reliable updates to sales leadership.
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- Partner effectively with Mintel subject matter experts and internal teams to deliver solutions that address client priorities.
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- Develop deep expertise across Mintel products and services, as well as the FMCG industry, consumer trends, and market dynamics.
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- Achieve or exceed annual retention, renewal, and revenue growth targets.
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Who We Are Looking Forn n
- At least 5 years of experience in account management, customer success, sales, business development, or a related client-facing commercial role.
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- A strong record of managing and growing strategic client relationships and achieving retention, renewal, and revenue targets.
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- Experience negotiating commercial agreements and managing complex renewal cycles.
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- Excellent stakeholder management, communication, presentation, and negotiation skills.
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- Commercial acumen and the ability to identify growth opportunities and translate client needs into practical business solutions.
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- Strong planning, organization, and prioritization skills, with the ability to manage multiple accounts effectively.
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- An analytical approach and the ability to use data, client outcomes, and usage insights to demonstrate value and ROI.
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- CRM platform knowledge and experience.
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Preferred Backgroundn n
- Experience supporting clients in the FMCG industry and an understanding of the sector’s business challenges, stakeholders, and opportunities.
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- Experience in market research, consumer insights, data and analytics, subscription services, or SaaS.
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- A bachelor’s degree in business, marketing, communications, economics, or a related field, or equivalent professional experience.
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How Success Will Be Measuredn n
- Account retention and contract renewal performance.
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- Portfolio revenue growth, including upsell and cross-sell revenue.
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- Client engagement, product adoption, and breadth of stakeholder relationships.
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- Quality and execution of account and territory plans.
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- Forecast accuracy and CRM data quality.
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Why Join Minteln

At Mintel, you'll join a collaborative and high-performing team dedicated to helping businesses understand consumers and markets better. You'll receive the support, training, and development opportunities needed to build a successful career while contributing directly to the growth of a globally recognized business.

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📌 Account Director, Australia (New South Wales)
🏢 Mintel
📍 New South Wales