Sutherland Shire Council is seeking a Senior Customer Service Officer to deliver high-quality service across multiple touchpoints, supporting inquiries and enhancing customer experiences in a rapid-paced council environment.
The role involves applying council policies, contributing to omni-channel delivery, and participating in the digital transformation of customer service, mentoring a small team and guiding colleagues.
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📌 Senior Customer Experience Lead – Omni-Channel & Digital (Sydney)
🏢 Sutherland Shire Council
📍 Sydney
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