Contract Tenure: 12 months with 1 extension of 12 months
Work arrangement: Hybrid
Security Clearance: Baseline
WE PAY WEEKLY
We are seeking an experienced Salesforce Support Engineer to provide technical support, administration and continuous improvement across a complex enterprise Salesforce setting.
This role is ideal for a Salesforce professional who enjoys solving complex technical issues, supporting critical business applications and working collaboratively with stakeholders to deliver high-quality outcomes. You'll play a key role in maintaining and enhancing Salesforce platforms including Service Cloud and Digital Experience, while contributing to the stability, performance and ongoing improvement of services that make a meaningful impact.
About the Role
Location: QLD, WA, ACT, VIC, NSW, SA
Key Responsibilities
- Provide administration, configuration and technical support for Salesforce applications including Service Cloud and Digital Experience.
- Investigate, troubleshoot and resolve complex Level 2 incidents and service requests.
- Analyse system logs, diagnose platform issues and identify root causes.
- Manage Salesforce users, licences and security controls including profiles, permission sets, sharing rules and access management.
- Configure and maintain Salesforce functionality and declarative automation, including Salesforce Flows.
- Translate complex business processes and requirements into effective Salesforce solutions.
- Perform data analysis, data loading, reporting and investigation of data-related issues.
- Assess Salesforce releases and platform updates, identifying potential impacts and opportunities for improvement.
- Support user acceptance testing and provide technical guidance to business stakeholders.
- Develop and maintain technical, configuration and support documentation.
- Contribute to Agile delivery practices and continuous improvement initiatives.
- Provide mentoring, technical guidance and knowledge transfer to team members.
- Support emerging technologies, including Salesforce Industries OmniStudio.