Voice of Customer Lead — CX & Improvement (Contract) (Maitland)

Voice of Customer Lead — CX & Improvement (Contract) (Maitland)

05 Sep
|
Lake Macquarie City Council
|
Maitland

05 Sep

Lake Macquarie City Council

Maitland

Lake Macquarie City Council is seeking a Customer Experience and Improvement Coordinator to lead the organisation-wide Voice of Customer program, turning feedback and insights into actionable service improvements.

You will manage customer research, journey mapping, surveys and insight reporting, and work closely with teams across Council to embed customer-centred thinking and improve community outcomes. The role is a 18-month temporary full time contract with a mix of office and home-based work.

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📌 Voice of Customer Lead — CX & Improvement (Contract) (Maitland)
🏢 Lake Macquarie City Council
📍 Maitland

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