Avant is seeking a customer-focused Service Desk Analyst to join our IT team. As the first point of contact for IT support across Australia, you'll provide first and second-level technical support while delivering a high level of customer service.
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Key responsibilities
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- Provide first and second-level IT support via face-to-face, Microsoft Teams, phone and email.
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- Manage incidents and requests through Freshservice, ensuring timely resolution within agreed SLAs.
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- Set up and support laptops, desktops, mobile devices and meeting room/AV equipment.
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- Provide support across Microsoft 365 and other business applications.
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- Manage user access, including employee onboarding and offboarding.
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- Maintain IT asset records, knowledge articles and user documentation.
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- Provide new starter IT inductions and training as required.
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- Support IT security, compliance and access management requirements.
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- Take ownership of incidents and requests, keeping users informed throughout the process.
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About you
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You'll be a customer-focused IT professional who enjoys troubleshooting and helping people. You'll bring:
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- Experience in a Service Desk, Help Desk or similar IT support role.
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- Strong technical troubleshooting and problem-solving skills.
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- Experience supporting Microsoft 365 and a range of IT applications.
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- Excellent communication and customer service skills.
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- The ability to prioritise competing requests and work within SLAs.
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- A proactive approach and strong sense of ownership.
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- Experience with Freshservice or another IT service management platform is desirable.
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Equal Prospect Employer
n Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
n We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
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Our inclusive workplace is somewhere everyone can succeed.
📌 Service Desk Analyst (New South Wales)
🏢 Avant Mutual Group
📍 New South Wales
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