Customer Support Manager - Carlingford Greens Care Community

Carlingford NSW 2118, Australia

"At Opal HealthCare, we know that companies don’t succeed, people do."
Our purpose is to bring joy to those we care for and our values of C ompassion, A ccountability, R espect and E xcellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

Exciting opportunity to join a dedicated team in a brand-new facility designed to deliver the highest standards of care, comfort, and wellbeing for our residents.

Carlingford Greens Care Community, opening in early 2027, is set to become a premier residential aged care community in Sydney’s north-west. Purpose-built with contemporary living spaces and beautifully landscaped gardens, the Care Community will feature a vibrant Town Centre, onsite café, hair and beauty salon, and a physio-led Wellness Centre.

About the Role:

We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Carlingford GreensCare Community.

What's on Offer:

- Employment Type: Permanent full time, Monday to Friday
- Additional Benefits: 12% superannuation

Why Choose Opal?

- True work-life balance - Stable Monday to Friday hours, no weekends




- Career development through our Opal HealthCare Academy
- Leadership pathways - Grow your career in a supportive, values-led environment
- $5,000 referral bonuses for bringing a friend onboard
- National secondment opportunities to grow your career while exploring new locations
- Sector-leading systems & innovation

What You'll Do:

- Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
- Lead and inspire a team to deliver exceptional administrative and customer support services.
- Build lasting, trusting relationships with residents, families, and key community partners.
- Ensure our care community is a welcoming environment and a hub of connection.
- Manage the efficient day-to-day operations of our administration function.

What You'll Need:

- Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
- Proven leadership skills with experience coaching and mentoring a team
- Exceptional communication skills with a genuine passion for helping people
- An organised, empathetic nature with the ability to manage sensitive conversations

Lead with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

#J-18808-Ljbffr

📌 Customer Support Manager - Carlingford Greens Care Community (Parramatta)
🏢 Opal HealthCare
📍 Parramatta