Customer Service & Logistics Specialist - ANZ Job Description Job Alerts Link Posting Start Date: 9/3/26 Country: Viet Nam Job Location: New South Wales Job Family: Type of contract: Working mode: Job Id: 53882 Customer Service & Logistics Specialist - ANZ

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

#IWorkForAllForGood

RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?

- End-to-End Supply Chain Operations Ownership
- Drive and ensure seamless execution of Supply Chain operations from import to delivery
- Ensure operational continuity and high service level performance across ANZ markets
- Identify risks and proactively implement solutions to maintain supply chain stability

- Customer Service & Order-to-Cash (OTC) Management

- Own and manage the end-to-end Order-to-Cash (OTC) process via SAP (order creation, modification, tracking, fulfillment)
- Ensure On-Time-In-Full (OTIF) delivery and high customer satisfaction
- Manage high-volume order processing and maintain accuracy in system execution
- Handle customer inquiries, claims, and complaints; identify root causes and implement corrective actions





- Import & Logistics Management

- Manage import processes and coordinate with customs brokers to ensure compliance and timely clearance
- Ensure accuracy and integrity of all import documentation
- Own inbound logistics flow, including shipment tracking, lead time monitoring, and inventory risk mitigation

- Distribution & Outbound Logistics

- Manage outbound logistics and ensure efficient distribution to customers and retailers
- partners to ensure OTIF delivery performance
- Optimize delivery planning and drive cost efficiency initiatives

- Systems & Continuous Improvement

- Act as key user for SAP Supply Chain modules, ensuring smooth system operation and supporting process improvements
- Identify system and process gaps; collaborate with IT and stakeholders to resolve issues
- Monitor and drive improvements in Supply Chain KPIs (service level, cost, inventory accuracy)

- Stakeholder Management

- Build and maintain solid relationships with internal teams (Sales, Marketing, Finance, Supply Planning) and external partners (customers, suppliers, 3PL)
- Ensure proactive and clear communication across stakeholders
- Align stakeholders to ensure smooth execution and resolve operational issues effectively

SKILLS & EXPERIENCE REQUIREMENTS

Requirements

- Bachelor’s degree in supply chain, Logistics, Business Administration or related field
- 3–4 years of experience in Customer Service, preferably in FMCG
- Proven experience in import/export operations and 3PL management
- Strong knowledge of end-to-end Supply Chain processes
- Experience with ERP systems (SAP preferred)
- Strong communication skills

Skills

- Strong ownership mindset and ability to work autonomously
- Excellent stakeholder management and communication skillsAnalytical mindset with strong problem-solving capability
- High attention to detail and ability to manage complexity
- Agile, proactive and results-driven

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📌 Customer Service & Logistics Specialist - ANZ (Sydney)
🏢 BEL Group
📍 Sydney