Citation Group is seeking a Customer Support Advisor to assist HR platform users. You’ll be the calm voice handling calls and tickets, guiding clients through fixes and escalating when needed, while building product knowledge to reduce repeat questions.
We value clear communication, a customer-first mindset, and the ability to manage a busy workload. Experience with Zendesk is a plus in our collaborative, growth-focused workplace.
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📌 Customer Support Pro - Calm Troubleshooter & Growth-Ready (Sydney)
🏢 Citation Group
📍 Sydney
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