Job Description

Job Location: Brisbane, Melbourne, Sydney

Location Flexibility: Multiple Locations in Country

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About The Role

We are seeking a ServiceNow Principal Consultant to drive opportunities across CASE Accounts and lead and manage CASE team members working to deliver ServiceNow technical services to ensure a high degree of satisfaction to the customer, while being a role model to other consultants.

This role offers hybrid working.

Location: Sydney, Melbourne, Canberra or Brisbane

Responsibilities And Accountabilities

- Acting as a senior strategic advisor, governance authority, and capability leader for customer ServiceNow platforms.
- Build and maintain trusted advisor relationships with executive sponsors, business leaders, Platform Owners, and Service Owners.
- Create and drive ServiceNow Strategic Roadmaps that maximise platform adoption, business outcomes, and return on investment.
- Establish and mature platform Governance and Operating Models that improve decision-making, accountability, prioritisation, and time-to-value.
- Facilitate executive, strategic, and technical governance forums including Steering Committees, Demand Boards, and Architecture Review Boards.
- Identify and drive opportunities to improve platform adoption, utilisation, automation, innovation, and business value.
- Define and track platform success measures through KPI frameworks, maturity assessments, and executive dashboards.
- Provide thought leadership and contribute to the continual evolution of the CASE service portfolio, methodologies, and governance frameworks.
- Mentor and coach CASE Consultants and Leads to strengthen advisory capability, executive engagement, strategic thinking, and customer outcomes.

Key Experience And Qualifications





- 5- 10 years successful ServiceNow support/delivery
- General understanding of ServiceNow licensing
- Self-motivation to proactively utilise the ServiceNow and Enable training tools with a can-do attitude, to embrace the opportunities that arise when working for a dynamically growing organisation
- Demonstrated effective interpersonal and communication and negotiation skills
- A clear understand of ITIL Service Management practices with specific focus on Incident, Change and Problem Management
- Experience in providing application support in ServiceNow
- Experience in prioritising competing demands and achieve results with customer focused approach
- Strong business acumen, analytical mind focused on problem-solving, strong technical skills and customer presentation skills
- Successful teamwork experience and intuitive understanding when to elevate
- Experience across multiple ServiceNow releases ideally from Orlando to most recent release, ability to clearly articulate release updates and impacts to customers

Technical Advisory Pathway

- IT Degree, relevant tertiary education in Computer Science or relevant experience.
- ServiceNow Sales & Messaging Foundation Accreditation
- ServiceNow Sales or Presales Acreditation in 4+ Product Line
- ServiceNow CSA
- ServiceNow CIS x 4 - ITSM + HRSD + CSM + Any Other
- ServiceNow Pro Suite x 3- ITSM + HRSD + CSM
- ServiceNow Pro Plus Suite x 3 - ITSM + HRSD + CSM
- Fujitsu People Leader Development Training as per region
- Certified to deliver 4+ CASE technical entitlements

Business Advisory Pathway

- ServiceNow Sales & Messaging Foundation Accreditation
- ServiceNow Sales or Presales Acreditation in 4+ Product Line




- Fujitsu People Leader Development Training as per region
- Certified to deliver 3+ CASE business entitlements

Nice To Have

- ServiceNow CAD
- ServiceNow Expert Programs - ArchX, CWA, CTA or CMA
- Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2)

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

- We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in-class reward and recognition programs versatile work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

Relocation Supported: No

Visa Sponsorship Approved: No

#J-18808-Ljbffr

📌 Principal Consultant, Case (Sydney)
🏢 Fujitsu
📍 Sydney