Job Category: Customer Service,Operations

About Us

Taylex and Infrastructure Products Australia (IPA) , have come together under the global parent company CRH , a leading provider of building materials.

Taylex Australia is renowned for its reliable and innovative wastewater treatment solutions. With a solid reputation for excellent service, we provide sustainable and productive solutions for all wastewater needs across Australia and New Zealand. At Taylex, we pride ourselves on our strong company culture and commitment to delivering high-quality solutions with exceptional customer service.

Job Description

Role Overview

Taylex is seeking a Service Technician to join our Queensland Service Team, servicing customers across Brisbane and the Moreton Bay region.

This is a hands-on field-based role where you'll be responsible for servicing, troubleshooting and repairing domestic wastewater treatment systems. You'll spend most of your time on the road visiting customers, solving problems, carrying out preventative maintenance, and ensuring systems continue to operate safely and efficiently.

We're looking for someone who enjoys working independently, has strong practical skills, and takes pride in delivering great service to customers.

Key Responsibilities

- Complete scheduled servicing of Taylex domestic wastewater treatment systems across Brisbane and the Moreton Bay region.
- Inspect, service, and maintain wastewater treatment systems and associated land application areas to ensure optimal performance and compliance.
- Diagnose faults, troubleshoot system issues, and perform breakdown repairs as required.
- Carry out preventative maintenance activities to minimise system failures and maximise reliability.
- Record service activities,



findings, and repairs accurately using the company's electronic reporting system.
- Collect payment from customers for approved additional repairs and maintenance work.
- Build and maintain strong customer relationships through professional and responsive service.
- Identify lost customers, potential service opportunities, and new business leads, and communicate these to the Service Manager.
- Continuously improve the efficiency and effectiveness of your service run and daily activities.
- Maintain compliance with company policies, safety procedures, and QBCC licensing requirements.

Desired Skills and Experience

What We’re Looking For

- Current QBCC Licence
- Valid working rights in Australia and a current driver's licence.
- Experience in plumbing, wastewater, irrigation, maintenance, or a similar field.
- Confident using power and hand tools and carrying out repairs and fault-finding activities.
- Ability to work independently, manage your schedule, and complete electronic reporting.
- Strong communication skills and a customer-focused approach.
- Commitment to safety, compliance, and quality workmanship.

Safety & Compliance

At Taylex, safety is our highest priority. This role requires:

- Participation in a pre-employment medical (including Drug & Alcohol screening)
- Ongoing compliance with our zero-tolerance Drug & Alcohol policy
- Commitment to WHS, Quality and Environmental standards

What You Can Expect

- A competitive remuneration
- An exciting challenge and meaningful responsibilities
- A company focused on your growth and career development
- Numerous global opportunities within our CRH network, offering career growth and international exposure

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