Optus is seeking a Senior AI Lead to design, test and optimise AI agents and AI-powered products that deliver impact at scale. You will work within the Intelligent Contacts team to ensure reliable, high-quality experiences for customers and frontline teams.
You will translate business requirements into user stories and acceptance criteria, test scenarios and guardrails, and collaborate with Product, Engineering, Design, Operations and Analytics teams to drive continuous improvement across AI
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📌 Senior AI Lead — Scale AI Agents & Products (Sydney)
🏢 Singtel
📍 Sydney
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