- Create and maintain scalable sales operations processes, maps, guides and playbooks.
- Identify process gaps and coordinate practical improvements with stakeholders.
- Maintain reporting on operational issues, themes, actions, ownership and outcomes.
- Create, implement and manage AI agents and automated workflows.
- Prioritise automation opportunities that improve efficiency, reporting and knowledge management.
- Work with Technology, Data and business stakeholders to ensure AI and automation solutions are practical, accurate, fit for purpose and appropriately governed.
- Monitor automated solutions and prepare guidance, training materials and documentation to support safe and effective adoption.
- Coordinate CRM processes, workflows, guides and operating rhythms, including Salesforce or equivalent platforms.
- Bring together Sales, Marketing, Compliance, Training, Product, Technology and Risk teams to clarify ownership, handoffs, approvals, reporting and escalation pathways.
- Support improvement discussions and workshops, translating frontline feedback and business requirements into usable processes.
- Review processes through a risk and control lens, coordinate audit and remediation actions, and own assigned key controls in line with monthly governance rhythms.
- Create dashboards and updates highlighting process performance, control completion, automation outcomes, risks and improvement opportunities, escalating concerns appropriately.

Requirements

- Experience in sales operations, business operations, enablement, process improvement, governance or operational excellence.
- Experience creating, managing or supporting AI agents, workflow automation or digital process improvement initiatives.
- Strong ability to create, document and maintain business processes across multiple stakeholder groups.
- CRM management experience; Salesforce experience is beneficial but not essential.
- A sound understanding of risk, compliance,



controls and audit requirements, ideally within a regulated environment.
- Ability to collaborate effectively across Sales, Marketing, Compliance, Training, Product, Technology and Risk teams.
- Strong written communication skills, with the ability to prepare clear process documentation, guides, reporting and stakeholder updates.
- Strong organisational skills, attention to detail and ability to manage competing priorities.
- Analytical mindset and ability to identify process gaps, interpret workflow issues and recommend practical solutions.
- Confidence driving follow-up, accountability and process discipline without relying on direct authority.
- Ability to support change adoption by making new processes practical, clear and easy for teams to follow.
- Familiarity with AI tools and comfort using tools to accelerate insights, automate routine work, prepare reporting and tailor content quickly and effectively.
- Successful applicants must complete a background check, including criminal history and bankruptcy check, prior to commencement of employment.

Core Competencies

Demonstrates expertise in sales operations and process improvement, with a strong focus on AI and automation solutions. Capable of collaborating across multiple teams to enhance operational efficiency, compliance, and governance.

Highest-signal resume keywords

- Sales Operations Experience
- AI Agents Management
- CRM Management
- Risk and Compliance Understanding
- Process Improvement Expertise

ATS Optimization Keywords

Hard Skills

- Process Mapping
- Workflow Automation
- Data Reporting
- Documentation Creation
- Analytical Problem Solving

Soft Skills

- Robust Written Communication
- Organizational Skills
- Attention to Detail
- Collaboration Ability
- Change Adoption Support

Industry Keywords

- Operational Excellence
- Governance
- Audit Requirements
- Regulated Environment

Tools & Technologies

- Salesforce
- AI Tools
- Automation Solutions
- Dashboard Creation

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📌 Sales Operations Coordinator (Melbourne)
🏢 Jobtailor
📍 Melbourne