- Build cadences, trackers and meeting rhythms for Communications operations
- Refine reporting and alignment rituals so the right people receive the right information at the right time
- Keep daily work, review cycles and deadlines moving
- Turn communications plans into action
- Review all outbound materials from intake through release against regulatory and brand standards
- Apply editorial judgment grounded in media relations and writing craft
- Manage team capacity and prioritize competing requests
- Oversee budgets and delivery frameworks for PR agencies, vendors and partners
- Coordinate projects across Communications, Brand, Field and Product Marketing
- Flag issues early and translate commercial and clinical updates into actionable communications plans
- Build templates and systems for recurring work
- Use AI tools to improve efficiency
- Track performance against goals and iterate systems as Heidi grows
- Report into the Head of Comms
Requirements
- 5–8 years' experience in business operations, communications strategy or consulting within a fast-scaling tech environment
- Proven ability to step into ambiguous operational challenges and structure clear, scalable systems
- Comfort using data to validate the efficiency of communication channels and programs
- Experience partnering directly with executive leadership, founders and cross-border teams
- Strong affinity for turning dry metrics or long documentation into clear, visual internal storytelling
- Experience in a scaleup, agency or in-house comms team
- Proven experience managing external partners such as PR agencies,
freelance writers and media contacts
- Calm under pressure and excellent at managing multiple priorities in fast-moving environments, including live news cycles
- Strong systems thinker with a do once, build it properly mindset
- Robust experience using project management tools, ideally Linear and Notion
- Clear, confident internal communicator
- Genuinely strong editorial judgment and care for accuracy
- Proactive, accountable and highly organized
- Comfortable using AI tools to move faster, or excited to learn
Core Competencies
Demonstrates expertise in building and refining communication operations, managing external partners, and utilizing data-driven insights to enhance efficiency. Proven ability to create scalable systems and deliver clear, actionable communication plans in fast-paced environments.
Highest-signal resume keywords
- 5–8 Years' Experience In Business Operations
- Experience Managing External Partners
- Strong Systems Thinker
- Proficient In Project Management Tools
- Strong Editorial Judgment