CX Strategy Lead — Banking Insights & Growth (Melbourne)

CX Strategy Lead — Banking Insights & Growth (Melbourne)

05 Sep
|
C300 Heartland Bank Australia
|
Melbourne

05 Sep

C300 Heartland Bank Australia

Melbourne

Heartland Bank Australia is seeking a CX Strategy Lead to drive customer-centric strategy within the Strategy & Development team in Melbourne. This 12-month fixed-term, full time role blends customer experience, research and strategic thinking to shape banking outcomes for customers and the business.

You'll analyze customer data, report on NPS and Voice of Customer, map journeys and partner with Product teams to embed customer insights into decisions.

#J-18808-Ljbffr

📌 CX Strategy Lead — Banking Insights & Growth (Melbourne)
🏢 C300 Heartland Bank Australia
📍 Melbourne

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