We’re partnering with a growing insurance business in Sydney's CBD who are looking for an experienced Claims Manager to lead a team of Claims Officers and take ownership of the claims function.

This is a hands-on leadership role where you’ll have a strong influence across claims performance, customer outcomes, team development and process improvement.

The Role

- Lead, coach and develop a team of Claims Officers
- Oversee complex, high-risk and escalated claims
- Monitor claims quality, KPIs, SLAs and performance
- Drive improvements across claims processes and customer experience
- Oversee recoveries and subrogation
- Manage relationships with loss adjusters, investigators, repairers and legal providers
- Handle customer escalations and support claims governance and compliance





We’re looking for someone with:

- 5+ years' claims leadership experience
- Commercial Property & Casualty / General Insurance experience
- Proven people leadership and coaching skills
- Solid technical claims and regulatory knowledge
- Experience managing complex claims and external service providers
- Strong communication, negotiation and stakeholder management skills

Why Join?

An opportunity to join a growing insurance business where you can lead from the front, develop a team and influence the future of the claims function.

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📌 Claims Manager (New South Wales)
🏢 The Andersen Partnership
📍 New South Wales