Job Description

32 Cricketers Arms Rd, Prospect NSW 2148, Australia

n

Posted Monday 31 August 2026 at 2:00 pm | Expires Thursday 1 October 2026 at 1:59 pm

n

At Atura, we're a people place - unconventional, social and full of energy. Our hotels are designed for connection, comfort and community. Whether you're pouring drinks, sharing local tips or welcoming guests with a warm smile, you'll be part of a team that's Always Open to possibility. Join us and help create the kind of place people never want to leave.

n

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,there'sno limits on where your career could take you.

n

Key Responsibilities

n

As a Front Office Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. We are looking for someone who excels in a busy and fast-paced hotel, has great people management skills and can deliver a great guest experience.

n

n
- Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
n
- Oversee hotel operations in the absence of the Hotel Manager or General Manager.
n
- Drive a strong service culture by coaching the team on the hotel's service values and ensuring consistent delivery of exceptional guest service.
n




- Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
n
- Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
n

n

Financial & Operational Excellence:

n

n
- Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
n
- Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
n
- Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
n
- Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
n

n

People & Culture:

n

n
- Recruit, train, and develop Front Office staff, conducting performance reviews and fostering growth opportunities.
n
- Promote a positive team environment through regular communication, structured training, and recognition of achievements.
n
- Ensure compliance with WH&S; standards, company policies, and grooming guidelines to maintain a safe and professional workplace.
n

n

What You'll Bring

n

n
- 2+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.
n
- Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
n




- Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
n
- Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
n
- Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
n
- Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
n
- Hold an RSA or willing to get one and comfortable working across multiple areas of the hotel.
n
- Flexibility to work across AM and PM shifts and occasionally on weekends.
n

n

This is a 12 month maternity leave contract starting at the beginning of October.

n

How You Work

n

n
- Daymaker ethos - no one's too big for the small things.
n
- Hands-on and non-hierarchical - leads from the front.
n
- Growth mindset - learns, shares, and levels up others.
n

n

Perks from Day One

n

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

n

n
- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
n
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
n
- Seasonal perks at Thredbo.
n
- Rapid career growth across our hotel & entertainment network.
n
- Paid parental leave; community & volunteering opportunities.
n

n

Police Check Acknowledgement

n

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

n

32 Cricketers Arms Rd, Prospect NSW 2148, Australia

📌 Front Office Manager - Atura Blacktown (New South Wales)
🏢 EVT
📍 New South Wales