Job Description

#EnterTheGame - Activate, coming soon to Melbourne

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Activate: What We Do

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Activate is redefining how the world plays. We're a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you'll need your reflexes, wits, and a team to beat the challenges - it's easy to start, hard to beat.

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We're launching Activate in Australia and looking for the leader who will bring our Melbourne venue to life.

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Press play on this video to see Activate in action (we promise it's worth it). Follow @activategames on TikTok, Instagram and Facebook to stay locked in.

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Enter the Role

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This isn't a typical Store Leader role, because Activate isn't a typical venue.

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As Store Leader, you'll lead the Melbourne team, own day-to-day operations and make sure every customer has an exceptional experience.

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You'll be hands-on and visible on the floor, working alongside your team, coaching in the moment, supporting customers and solving operational challenges as they arise.

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You'll take ownership of venue standards, team performance, customer experience, technology, maintenance and operational readiness, helping bring the Activate experience to life in Melbourne.

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What You'll Own

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Store Operations

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- Lead the day-to-day operation of the Melbourne venue and ensure Activate standards are consistently delivered.
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- Maintain a safe, clean and customer-ready environment across the venue.
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- Manage rostering and workforce planning to support trading requirements and peak periods.
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- Monitor venue performance and identify opportunities to improve operations and customer experience.
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- Complete regular venue inspections across front desk, gaming areas and customer spaces.
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- Ensure safety, security and operational procedures are followed.
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- Support company initiatives, training programs and operational improvements.
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- Connect regularly with Operations leaders to share updates,



insights and feedback.
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Customer Experience

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- Create memorable experiences for every customer who visits Activate.
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- Keep customer satisfaction at the centre of daily decisions.
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- Support the team to deliver exceptional service and confidently handle customer questions and concerns.
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- Gather customer feedback and identify opportunities to continuously improve the experience.
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Team Leadership

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- Lead, coach and develop the venue team through recruitment, onboarding, training and ongoing development.
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- Build an energetic, supportive and accountable team culture.
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- Train team members across game operations, customer interactions, venue standards and Activate initiatives.
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- Manage performance through regular feedback, coaching and clear expectations.
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- Help team members build confidence, capability and opportunities for growth.
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Maintenance, Technology & Inventory

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- Support the smooth operation of gaming rooms, technology and venue equipment.
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- Troubleshoot basic technical and operational issues using established processes.
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- Complete basic maintenance tasks when required, including using hand and power tools.
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- Escalate technical issues and work with Activate's global technical support team when required.
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- Maintain oversight of inventory, equipment and venue maintenance requirements.
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- Ensure the team understands the connection between venue upkeep and an exceptional customer experience.
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Market Entry & Readiness

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As part of Activate's Australian launch, you'll also help establish solid local operating foundations by:

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- Maintaining local compliance requirements, branding, signage and operational materials.
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- Partnering with internal stakeholders on operational and marketing campaign implementation.
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- Supporting training, communication and processes that meet local requirements and help attract and retain high-performing teams.
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- Establishing clear communication channels for venue, maintenance and performance updates.
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- Providing Operations leadership with accurate and timely updates on venue readiness and performance.
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What You'll Bring

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- Leadership experience in a customer-facing environment such as entertainment, hospitality, retail, fitness or venue management.
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- Experience leading, coaching and developing teams while managing day-to-day operations.
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- A proven ability to build a strong, collaborative and accountable team culture.
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- Strong communication and relationship-building skills.
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- The ability to manage competing priorities in a fast-paced environment.
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- A practical, hands-on approach to problem-solving and troubleshooting.
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- Confidence working with technology and learning new systems.
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- A technical background is not required. We're looking for someone who is curious, capable and enjoys figuring things out.
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Perks That Power Our People

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- Be part of launching a global entertainment brand in Australia.
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- Take real ownership from day one across the venue, team and customer experience.
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- Receive structured training across Activate technology, operations and customer experience.
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- Access support from a global network of Activate leaders.
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- Enjoy employee discounts and free game play.
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- Work in a fun, dynamic and energetic environment.
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- Grow your career with Activate as we expand across Australia.
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Activate is an equal opportunity employer. We celebrate energy in all its forms and encourage applications from people of all backgrounds, identities and experiences.

📌 Store Leader (Victoria)
🏢 Activate
📍 Victoria