Latitude Financial Services in Melbourne, VIC, AU seeks a strategic Head of Customer Resolution & Hardship to lead complaints and hardship operations across Australia and Current Zealand. You will drive policy, risk monitoring, and high‐quality service while ensuring vulnerable customers receive appropriate support.
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You will oversee multi‐site teams, build capability, and partner with risk and customer care leaders to deliver measurable improvements in customer outcomes and regulatory compliance.
📌 Chief of Customer Resolution & Hardship Operations (Victoria)
🏢 Latitude Financial Services
📍 Victoria
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