Job Description

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

n

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

n

We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry.

n

About the Role

n

n
- This role will run from mid October through to end of January.
n
- Minimum 3 days a week availability required - Monday and Thursday essential
n
- Shifts will be between 7am and 5pm, Monday to Friday.
n

n

Main Responsibilities

n

n
- Communicating with customers & ensuring customer satisfaction on emails & live-chat
n
- Handle customer queries professionally, provide knowledgeable solutions and follow up as required
n




- Ensuring customer profiles & communication is documented
n
- Working with the returns team on processing returns & faulty replacements
n
- Provide backup and support to other Customer Service team members as/when requested
n
- Previous customer service experience (either online or in-store)
n
- Strong organisational skills, ability to multi-task & show initiative
n
- Experience in a fast paced working environment
n
- Excellent communication skills
n
- Excellent attention to detail
n
- Robust grammar skills
n
- Comprehensive computer skills with an iMAC
n
- Stunning new office located in Rosebery with on-site parking available
n
- Flexibility with working days
n
- Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
n
- Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
n
- Regular team events and internal celebrations
n

📌 Customer Service Casual (short term) (New South Wales)
🏢 White Fox Boutique Pty
📍 New South Wales