Administration Officer – Development

Permanent, full-time

LET’S EXPLORE THE JOB

Join our Development Assessment and Certification Department and play a key role in supporting the delivery of services that help shape Lake Macquarie's future. This is an exciting opportunity for a customer-focused administration professional to work with a collaborative team while contributing to exceptional service delivery and continuous improvement.

Working alongside Planners, Building Surveyors and Engineers, you'll provide high-quality administrative support, help streamline processes and create positive experiences for our customers and stakeholders

Your key focus areas are;

- Deliver exceptional customer service and respond to enquiries from the community, elected representatives and employees in a timely and professional manner
- Provide high-quality administrative support including correspondence, reports, records management and document preparation
- Process and review applications and certificates through electronic lodgement systems with a high degree of accuracy
- Coordinate meetings, prepare agendas and produce accurate minutes and action records
- Contribute to process improvements that enhance service delivery and the customer experience
- Maintain confidential information and records in accordance with Council policies and procedures

Read the position statement here and learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

You are an organised and customer-focused professional who enjoys working in a busy environment where no two days are the same. With strong communication skills and exceptional attention to detail, you build positive relationships, manage competing priorities confidently and take pride in delivering quality outcomes.

You thrive in a collaborative environment,



demonstrate initiative and are committed to providing outstanding support to both customers and colleagues To be successful in this role, you'll have:

- Certificate IV or above in Business Administration and/or equivalent demonstrated administration experience
- Well-developed interpersonal, oral and written communication skills with a commitment to delivering excellent customer service
- The ability to manage competing priorities, meet deadlines and maintain a high level of accuracy
- Experience facilitating meetings and preparing high-quality and accurate minutes
- Proven ability to maintain confidentiality and respond sensitively and professionally to complex customer matters

LET’S REVEAL THE PERKS

- Market-competitive salary from $78,934 to 91,735 per year plus 12% superannuation
- Commencing salary set in line with skills and experience, with annual salary progression opportunities
- Flexible workplace arrangements that support work-life balance
- Ongoing learning, development and career growth opportunities
- Discounted gym memberships through our Corporate Fitness program
- Social club events and wellbeing initiatives
- Be part of a collaborative team helping shape the future of Lake Macquarie
- Plus many other perks that come from choosing Lake Mac

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council,



you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability.

We understand the skills and attributes veterans can bring to our Council.

LET’S START

- If this job sounds like you, we would love to hear from you! Get your application in by 11:59pm, Sunday 20 September 2026
- For enquiries related to the duties of the role, please contact Sue Bidas, Senior Project and Content Officer, on 02 4921 0378or via email [email protected]
- If you need assistance submitting your application click here or please contact Ashlea Norris, Talent Attraction Partner, on 02 4921 0759 or via email [email protected]
- Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!
- To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
- Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.

📌 Administration Officer - Development (Australia)
🏢 Lake Macquarie City Council
📍 Australia