Retail Store Manager Talent World Blue Mountains, NSW, AU

Position Details

Position Title: Retail Store Manager

Employer: AMPH Australia Pty Ltd, trading as Cheesesteak Factory Lawson

Work Location: Shop 4, 297 Great Western Highway, Lawson NSW 2783

Employment Type: Full-time, permanent

Hours of Work: 38 hours per week

Salary: AUD 84,000 per annum, plus superannuation

Advertised by: Talent World, on behalf of AMPH Australia Pty Ltd

About the Role

This is an excellent opportunity for an experienced and organised Retail Store Manager to take full responsibility for a busy retail food store operated by AMPH Australia Pty Ltd, trading as Cheesesteak Factory Lawson. Reporting to the owner, you will run the store as your own: determining the product mix and stock levels, setting service standards, managing purchasing and pricing, controlling the store's budget, and leading and developing a team of approximately 10 to 15 people. You will also be responsible for maintaining the store's high standards of stock control, food safety, presentation and customer service.

Key Responsibilities

- Organise and control the day-to-day operations of the store, including opening and closing procedures, store security and alarm access, and overall store presentation.
- Determine the product mix, stock levels and service standards for the store.
- Formulate and implement purchasing and marketing policies for the store, and set and review retail pricing.
- Promote and advertise the store's goods and services, including promotions, in-store merchandising and local area marketing.
- Sell goods and services to customers and advise them on product selection and use, and resolve customer enquiries and complaints to maintain a high standard of service.
- Maintain records of stock levels and financial transactions, including daily sales, stocktakes, till floats, end-of-day cash reconciliation and banking.
- Undertake budgeting for the store and prepare financial summaries, monitoring cost of goods sold, labour costs and operating expenses against budget.




- Control the selection, training and supervision of staff, directing and coordinating a team of approximately 10 to 15 employees rostered across shifts, allocating duties, preparing and adjusting rosters and managing performance.
- Coordinate ordering, replenishment and receipt of deliveries, and oversee stock rotation and wastage control to maintain product availability and freshness.
- Oversee food preparation, presentation and service standards to ensure consistency, quality and compliance with brand specifications.
- Ensure compliance with occupational health and safety regulations, food safety requirements, and store policies and procedures.

Skills and Qualifications Required

- An AQF Associate Degree, Advanced Diploma or Diploma in Business, Retail Management or a related field. At least three years of relevant experience may be accepted in place of a formal qualification.
- A minimum of two years' experience in a retail management or store management role, preferably in a quick service, rapid food or retail food environment.
- Demonstrated experience controlling the selection, training and supervision of staff, and preparing and adjusting rosters.
- Strong working knowledge of stock control, purchasing, pricing, merchandising, cash handling and budgeting.
- Excellent communication and customer service skills, with the ability to resolve customer enquiries and complaints.
- Sound knowledge of occupational health and safety obligations, food safety requirements and relevant Australian employment legislation.
- Proven ability to prioritise and manage multiple tasks in a fast-paced retail food environment.
- A current NSW Food Safety Supervisor certificate, or the willingness to obtain one, is desirable.

What We Offer

- A full-time, permanent position with a stable and growing retail food business.
- Genuine responsibility for the store's operations, buying, pricing and marketing.
- A supportive owner-operator and an established local team of 10 to 15 people.
- A convenient Blue Mountains location with public transport access.

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📌 Retail Store Manager (New South Wales)
🏢 Talent World
📍 New South Wales