Are you an experienced hospitality leader looking for something different from the traditional hotel or resort environment?
We are recruiting a Hospitality & Resident Experience Manager to join a premium retirement community on the Gold Coast.
The organisation wants to take its hospitality offering to the next level and is looking for someone who has previously improved a venue, lifted service standards, led a relaunch or helped transform the overall customer experience.
Aged care experience is not required.
We are particularly interested in candidates from hotels, high-end resorts, premium venues, events or hospitality operations.
What you'll be doing
- Lead the day-to-day hospitality operation, including the bistro and broader resident experience
- Manage and develop a team of approximately 12 staff
- Improve service standards and create a genuine premium hospitality experience
- Take ownership of food safety, compliance and operational standards
- Drive revenue and identify opportunities to improve the hospitality offering
- Bring current ideas and improvements to the operation
What we're looking for
You will be an experienced hospitality leader who understands what premium service looks like and knows how to deliver it consistently.
Ideally, you will have experience within a hotel, high-end resort, premium hospitality venue or events environment.
We are particularly interested in someone who has been involved in a venue turnaround, service overhaul, relaunch, rebrand or major hospitality improvement.
What's on offer
- $110K-$130K + super
- Monday-Friday working week
- Generally standard business hours
- Potential one day per week working from home
- Potential 9-day fortnight
- Supportive and generous ownership
- Professional development and education opportunities
- Approximately four major staff events each year
#J-18808-Ljbffr
📌 Hospitality Operations Manager (City of Gold Coast)
🏢 Frontline Health Brisbane
📍 City of Gold Coast
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